Customer Service
Customer Service That Makes You Want to Scream
Thursday, October 2nd, 2008Author: Sondra Whitt
Coming home from the office supply store, I let out a big sigh and slammed the door a little harder than intended. My husband asked me what was wrong, to which I replied, “Nothing, just me.” He laughed and asked what had happened to upset me so much. I proceeded to tell him […]
Social Networking Solutions For Customer Service Problems
Tuesday, September 30th, 2008Author: Irina Ivanova
One of the biggest challenges that customer service reps face is getting information from the corporation in a timely way and getting it out the customers who may be upset about something. These days there are social networking solutions for most of the customer service problems that plague businesses. Do you think that […]
Customer Service and Promotional Giveaways Go Hand in Hand
Tuesday, September 30th, 2008Author: Jenny Schweyer
When I purchased my last car three years ago, the salesman handed me a promotional keychain along with the key to my new minivan. The simple leather keychain was embossed with the name and phone number of the dealership. I put the new keychain onto my existing one and have carried it ever […]
Role of the Customer Service Manager and the Business Support Manager
Tuesday, September 30th, 2008By: Lars Schak
The service and support manager, who is responsible for either front-line service and support providers or those reinforcing the front-line staff, plays a crucial role in every service-organization, especially in more competitive and bad times.
If the manager sees the job simply in terms of allocating work or making sure spaces and positions are […]